Frequently Asked Questions

What makes CINLAQUÍN® candles unique?

CINLAQUÍN® is a luxury candle house dedicated to transforming meaningful moments into lasting memories through elevated fragrance experiences. Our candles are thoughtfully crafted to serve as both decorative statement pieces and luxury home fragrances.

Are your candles handmade?

Yes. Each CINLAQUÍN® candle is individually handcrafted with careful attention to design, fragrance, and presentation. Because each candle is handmade, slight variations may occur and are part of the candle's unique character.

What should I expect when burning my CINLAQUÍN® candle?

CINLAQUÍN® candles are luxury novelty candles designed to be both a decorative statement piece and a fragrance experience.

Due to the intricate handcrafted design of each candle, the appearance of the candle will naturally change as it burns. The decorative elements, shape, texture, and overall presentation may melt, deform, or transform during use. This is a normal part of the candle's burn experience.

Each candle is individually crafted, making every piece unique. As the candle burns, fragrance intensity and scent notes may vary throughout the life of the candle.

Our candles are designed to provide a beautiful fragrance throw while also serving as a luxury decorative centerpiece. Many customers choose to display their candle as décor before burning, while others enjoy watching the design evolve over time.

Burn time is approximately up to 48 hours depending on burn conditions and environment.

How strong is the fragrance throw?

Our candles are designed to provide a noticeable fragrance experience while maintaining the elegance and balance expected from a luxury candle. Fragrance intensity may vary depending on room size, airflow, and burn conditions.

How long do your candles burn?

Our candles have an approximate burn time of up to 48 hours. Actual burn times may vary based on usage and environmental conditions.

How should I display my candle?

Many customers enjoy displaying their CINLAQUÍN® candle as a decorative luxury centerpiece before burning. The distinctive design makes it suitable for coffee tables, shelves, vanities, gifting displays, and special occasions.

Do you offer wholesale opportunities?

Yes. We welcome inquiries from boutiques, gift shops, spas, hotels, event planners, and specialty retailers interested in carrying CINLAQUÍN® products.

Please contact info@cinlaquincandles.com for wholesale information.

What if my order arrives damaged?

Please contact us within 7 days of delivery at info@cinlaquincandles.com and include:

• Your order number

• Photos of the damaged product

• Photos of the shipping box and packaging

We will review the claim and work toward an appropriate resolution.

Do you accept returns or refunds?

Due to the handcrafted nature of our products, all sales are final. Please review our Refund Policy for complete details.

Can I send a CINLAQUÍN® candle as a gift?

Absolutely. CINLAQUÍN® candles are designed to create memorable gifting experiences and are perfect for birthdays, anniversaries, holidays, housewarmings, weddings, and other special occasions.

How can I contact CINLAQUÍN®?

Email: info@cinlaquincandles.com

Website: www.cinlaquincandles.com