Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with CINLAQUÍN®.

We are committed to carefully preparing and delivering your order as efficiently as possible.

Order Processing

All orders are processed within 3–5 business days unless otherwise noted on the product page.

Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high order volume, product launches, promotions, or holidays, processing times may be extended.

Shipping Rates

Shipping charges are calculated at checkout based on:

Available shipping options and rates will be displayed before completing your purchase.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information.

Please allow up to 48 hours for tracking updates to appear.

Shipping Delays

While we strive to ensure timely delivery, CINLAQUÍN® is not responsible for delays caused by:

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered and the package is returned to us, additional shipping fees may apply before the order can be reshipped.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, CINLAQUÍN® is not responsible for lost or stolen packages.

Customers should contact the shipping carrier directly to file a claim.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

We will review your claim and work to provide an appropriate resolution.

Domestic Shipping

We currently ship within the United States.

Additional shipping destinations may become available in the future.

Contact Us

For shipping-related questions, please contact:

CINLAQUÍN®

Email: info@cinlaquincandles.com

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